Smart Office Technology

Using the latest technology we design, build and support advanced commercial building management systems in New Zealand. Experience seamless control of your lighting, security, HVAC, A/V and energy management. Click ‘More’ to go to our smart office page.

IT Services & Support

If you are looking for IT support in Auckland, look no further. We have over 10 years experience providing managed IT services and support to businesses just like yours. Whether you need a new business phone system, Office 365 setup, or a cloud based solution, we have all your IT needs covered. Click ‘More’ to go to our IT services and support page.

Smart Home Automation

If you are considering smart home automation then you need to meet our dedicated design team right here in New Zealand. We create more than just centrally controlled homes. Our home automation systems are tailored to your environment, giving you one-touch control of all your, lighting, A/V, climate, security, curtains and blinds. Click ‘More’ to go to our smart home automation page.



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9 Reasons You Need Lighting Control in Your Next Home

March 8, 2018
At Real IT, we love lighting control,  after all,  lighting is a fundamental part of the luxury, convenience, comfort, efficiency, and safety of your home. When it’s integrated with your smart home system the possibilities for increased convenience, efficiency and fun are endless! 1. Enjoy Automatic Pathway & Orientation Lighting: Well-placed orientation and pathway lighting in hallways, bathrooms, and staircases increase safety inside your home, now you can activate the lights through movement sensors in the ceiling so there is no need to stumble in the dark for a switch or have your sleepy eyes blinded by bright lights in the middle of the night. 2. Get Functional With Task lighting: Allow automated focused light to illuminate your work spaces and make the completion of visual tasks easier. As an example in open plan kitchen dining areas, task lighting can ensure your kitchen work surfaces are well illuminated without compromising the soft ambient lighting being enjoyed by your dinner guests. 3. Increase Your Energy Efficiency: You can save money on your utility bills by having a smart home system turn off the lights at certain times of the day. If you forget, the system still remembers. 4. Add Incredible Convenience to Everyday: You can save time and manage your household better by pressing one button on an smart home keypad, touch panel or mobile device to turn multiple lights on and off at once. 5. Get Better at Highlighting Your Homes Best Features: Don’t remind yourself every night to turn on the accent lighting you placed to highlight your decor, artwork or architecture. Your smart home system can be programmed to do this for you, always coming on at the correct brightness based on the lighting levels in the room. 6. Deter Unwanted Guests: Make it appear that you are home when you are off on vacation. Lights can be set to switch on and off in a random pattern to make your house look occupied and discourage intruders. 7. Experience Lighting Scenes: One of the most exciting aspects of having lighting control in the home is creating ‘scenes’. These scenes control some or all of the lighting circuits in the home and create lighting environments to suit every mood at the touch of the button. E.g Relax scene, Home scene, All Off and Party scene. Of course, these scenes can mix in audio, video, HVAC, and other systems to further enhance the one-touch experience. 8. Dont Compromise On Interior Design: The conventional light switch is so 1995. Modern lighting keypads come in a broad array of styles and finishes to suit any need and environment, from discreet keypad options to dazzling touchscreen displays. The Engraved keypads can perform many functions with easy-to-use labeled buttons, replacing various unsightly switches with a single compact solution.   9. Get Expert Automation Assistance: Finally there is a company who takes lighting design seriously. At Real IT  we understand that the difference between a good lighting design and a great one is a process

How Much Does VoIP Cost?

March 2, 2018
“How much will VoIP cost my business?”   This is one of the first questions many prospective clients want to know when they call our company. Although this is a very difficult question to answer because there are so many considerations, I will try to do my best here to explain some general pricing guidelines. The purchase of a VoIP Phone is much like the purchase of a vehicle or other mission-critical equipment. With so many options available, price ranges can vary drastically. Just as a Toyota Hilux can start around 30k with just a basic package, it can quickly cost over 50k once you add your essential items such as 4-wheel drive, 4 doors vs two, and a steel top canopy then jump up to 60k+ when you upgrade to all-leather interior, chrome finishes, alloy wheels, dual exhaust and built-in GPS system etc, etc… These same principles typically apply to the purchase of a VoIP phone system. Understanding that you are going to have to use your VoIP Phone System every day makes picking the right system with the right features critical to ensure maximum performance, minimum maintenance and above all ease of use. For this reason, most of the businesses we deal with elect to get the VoIP Phone system that will offer them the best performance in the long run. Unfortunately, there are some businesses which only focus on the initial costs with the goal of finding the “cheapest” hardware and installation services available. This approach sacrifices performance, reliability, and peace of mind, which inevitably leads to regret and seeking an alternative solution. If you continue to read below, you will begin to understand the wider considerations that need to be made when choosing your VoIP Phone System. Now that you hopefully understand the vehicle analogy, I will list some of the most common “add-ons” that can be found in the purchase of a VoIP Phone System. Note: While it is standard practice to sell VoIP Phone Systems with some of the ‘add-ons’ seen below as package deals it’s important to realize that no company should sell you a package without first evaluating your current infrastructure and goals. ( See 7 Questions to Ask A VoIP Sales Person Before You Buy – for more on this) We do this through a comprehensive free assessment. Common ‘add-ons’: 1. Decision for a Cloud or On-Premise VoIP Phone System 2. Installation / Set-Up Costs 3. Types of Desk Phones 4. Software Phones (Softphones/ Smart Phone Apps) 5. Wireless or Wired Headsets 6. Secure Remote Extensions 7. High-Quality Broadband Connection 8. VoIP Grade Broadband Router 9. VoIP Grade Network Switch 10. VoIP Grade Wireless Access Points 11. Data Cabling 12. Reporting Features 13. Software Integrations As you can see, there are many ‘add-ons’ available, and the extent to which you add them to your VoIP package really depends on your existing infrastructure and what you are looking to achieve with your new VoIP system. Now, all these ‘add-ons’ can roughly be

Internet Connection Test – Are You Ready For VoIP?

February 22, 2018
VoIP Speed Test   The benefits of VoIP are undeniable,  so it’s no surprise that most businesses are choosing to switch to VoIP. Unfortunately as with most things in life, just because you want to switch to VoIP doesn’t always mean that you can. You see in order for VoIP to work correctly in your businesses, your internet connection must meet certain prerequisites. This is one of the main reasons we prefer our VoIP clients to have UFB or Fibre. VoIP calls are essentially calls which are transferred over the internet instead of traditional copper telephone cables so the stronger and faster your internet connection is higher your call quality will be. The speed test below (from VoIP info.org) is an HTML5 speed test specially designed to test your system for VoIP phone calls. It checks your Internet connection’s quality and speed and provides you with an easy-to-understand report afterward. Should the results of your test be less than favorable you can always send them to our team for further diagnosis. The purpose of this speed test is to analyze an Internet connection and check the packet loss, buffer bloat, download speed, jitter, upload speed, and latency. If you don’t know what some of these terms mean there is a full explanation below, however, it is not essential to understand them at this stage. What is essential, is knowing how you perform under each, where your performance is below average it is definitely worth some further investigation and diagnosis, especially if you are considering a VoIP system in the near future. The result will also contain additional information about the tested connection. Since this is an HTML5 speed test, it doesn’t require Java or Flash, and it’s compatible with virtually all devices, which includes smartphones, tablets, and desktop computers. Ready to start your test? Click here to begin.  The test is at the top of the page click the blue – ‘Test Now’ button.   In-Depth Discussion – How the HTML5 Speed Test Works: Once you have clicked test now, the speed test has been activated. The test will work out your base speed and examine several additional factors. Once you have the results you will know what types of services are supported by your Internet connection. E.g whether your connection is it suitable for VoIP, gaming, YouTube and/or live video streaming. What to Do After Receiving a Poor Result There are many reasons for a bad result including but not limited to: Network congestion ( too many devices connected to the network) Old wiring and loose connections. Outdated hardware (Routers, modems etc) Understanding the terminology involved: While some of the terms may seem complicated it’s not actually that difficult to interpret. Once the speed test has finished running, the results of the test will be presented using the following terminology. Packet Loss This measures the number of data packets which are sent that actually make it to their destination. Ideally, the results from the test should reveal a packet

A Closer Look At Crestron Mercury – Video Conferencing & Collaboration

February 15, 2018
Video conferencing and presentation technologies allow for effortless communication and collaboration with clients and remote workers across the globe. Or at least that is what they are supposed to do. The reality of video conferencing for most of the end users we speak to has been quite the opposite. Tell me if you can relate to any part of this scene… The meeting was supposed to start at 9 am. It’s 9:05 and Jim is still fumbling desperately with the stack of cords and cables in the conference room trying to get his screen to display on the big TV hanging on the wall. Eventually, he gets his screen to show, its 9:15 and he still has to figure out how to add participants to the conference call. 10 minutes later the participants are finally added and he breathes an audible sigh of relief. A few seconds later he realizes that they can see him, but cant hear him. Jim curses under his breath and makes a bad attempt at sign language to communicate that he will call them back in a second. He has now broken into a full sweat. Better call tech support! What a waste of time. Not only does this experience agitate other participants, potentially losing you business, it also compromises the whole mood and tone of the meeting making collaboration and communication harder not easier. The good news is there is another way and the great news is it just got A LOT more affordable. A video conferencing/ presentation system, in my opinion, needs to be 3 things: Simple: It must be so simple to operate that it requires zero technical assistance to get a meeting started. All-In-One: It must connect you to everything you need (mic, camera, computer etc) from one easy-to-use interface. Integrated: It must be able to ‘change’ to work with different types of computers, software, and devices automatically. I am pleased to report that this technology exists and its called the Crestron Mercury. Crestron Mercury is an all-in-one table top solution that simplifies presentation and video conferencing for businesses. With the Mercury you can present, video call, collaborate, manage and even schedule your meetings effortlessly because all the technology you need is built into one device. Watch this video to see all the technology built into Crestron Mercury. Lets take a quick look at how the Mercury ticks all the boxes by understanding its core features: Easy plug and play wired or wireless presentation: The Mercury has an AirMedia® gateway which enables secure,The Mercury has an AirMedia® gateway which enables secure, wireless presentation on the room display from a laptop, smartphone, or tablet; or connect directly via HDMI®. Calling: Leverage the precision engineered speaker and microphones inside Crestron Mercury to enjoy phone calls that sound like everyone is in the same room. Use the Bluetooth® audio to pair with mobile phones, or the built-in full open SIP conference phone to make calls. Fully integrated with most collaboration software: You can use any softphone,