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What is PABX?

November 9, 2017
PABX in New Zealand, what is it and is it right for my business?   We get so many calls from people asking for PABX phone systems but when we ask them a few more questions, we soon realize that they dont really know what PABX actually means. If you fall in that camp dont fret,  hopefully this post will help. First off you need to understand what PABX means and this is where most people often get confused. To simplify it as much as possible, here is a quick history lesson on how PBX (Private Branch Exchange) became PABX (Private Automated Branch Exchange). PBX is not new, in fact, the concept of PBX in the world of telephony communication started long before electronics became involved in the process. PBX basically started in a room where switchboard operators connected calls manually by plugging one wire into another to complete a circuit. With time, this procedure was improved and one of the first changes was electronic switching. This new procedure replaced the manual switching procedure so it required a new name. Hence PBX became PABX, the “A” signifying the addition of “Automated” switching. Nowadays you will be pleased to learn that there are no manual PBX systems and through a series of brilliant technical innovations, your phone system can enjoy features that the original PBX and PABX systems could never have dreamed of. Things like call conferencing, call waiting, automatic ringback, and many more features now come standard in a typical PBX system. Whats more, most modern PBX systems can use the internet instead of traditional copper phone lines to make calls (A process called VoIP) which provides modern day phone users with even more features at a greatly overall reduced cost. So the long and short of it is today, PABX, PBX and VoIP are all used interchangeably to describe the same thing. A modern business phone system that does everything you want it to at a cost you can afford. Something like this fully featured 3 way video conference ready Yealink VP-T49G  perhaps?          

Why and How Your Business Should Embrace Workplace Mobility

October 24, 2017
Why and How Your Business Should Embrace Workplace Mobility: A untethered workforce that relies on advance unified communication technology is coming fast, whether you like it or not, so if you haven’t been keeping up with the trends, and your business has yet to embrace mobility, now might be time to start playing catch-up. First off its important to remember that there is a BIG difference between a fad and a trend, workplace mobility is not a fad, in fact, this trend has been building momentum for years. The first signs were probably around the end of 2010 early 2011 when Blackberry took email to our pockets and exploded with popularity. Then the trend shot upward again around 2014 when Voice over Internet Protocol (VoIP) hit the mainstream and traditional telecom companies started to lose billions of dollars. Today it continues to rise at an unprecedented rate with 90 percent of businesses in the U.S. offering or expanding to allow for remote working options and some experts even predicting that only 6% of the U.S. will still be using traditional landline networks by 2018. Ok, but what does this mean for your business and why should you care? Mobility can be seen as an entirely new approach to the way we do business and complete our work. Employees of the future are going to expect to be able to work from anywhere, any anytime using just their laptops and mobile phones. To achieve this without losing productivity the collaboration tools we use on these devices must be seamless, almost mimicking the office environment. The toolkit of a modern workplace requires: Unified communications – between emails, IMs, text messages, group chats, and virtual meetings, it’s really easy to lose the thread of who said what when, miss an important message, or spend countless hours trying to track down one specific email. Good team collaboration software pulls everything into one searchable location. Calendar integration – no more manually inputting meetings, tasks, todos or deadlines, so there’s less confusion, less room for error or conflict, and fewer excuses. Activity streams – keep tabs on who’s working on what, so that you know that no balls are being dropped. Remote file access – cloud-based file storage makes working from home or on the road simple, with the ability to open a document anywhere, anytime. File versioning control – the days of attachments flying back and forth and trying to remember who has the most recent iteration are over. A robust versioning feature cuts out all the questions. Often changes can even be made live in-document, with a reliable tracking “papertrail”. Conferencing – solutions which provide conferencing tools go one step further towards integrating all project communication. Screen sharing – whether used for training, presentations or customer service, the ability to jump into someone’s screen from wherever you happen to really streamline explanations, saving everyone time. In practice this may mean using a collection of tools for example: • Moving all storage to the cloud

How Much Does VoIP Cost?

October 18, 2017
“How much will VoIP cost my business?”   This one of the first questions many prospective clients want to know when they call our company. Although this is a very difficult question to answer because there are so many considerations, I will try to do my best here to explain some general pricing guidelines. The purchase of a VoIP Phone is much like the purchase of a vehicle or other mission-critical equipment. With so many options available, price ranges can vary drastically. Just as a Toyota Hilux can start around 30k with just a basic package, it can quickly cost over 50k once you add your essential items such as 4-wheel drive, 4 doors vs two, and a steel top canopy then jump up to 60k+ when you upgrade to all-leather interior, chrome finishes, alloy wheels, dual exhaust and built-in GPS system etc, etc… These same principles typically apply to the purchase of a VoIP phone system. Understanding that you are going to have to use your VoIP Phone System every day makes picking the right system with the right features critical to ensure maximum performance, minimum maintenance and above all ease of use. For this reason, most of the businesses we deal with elect to get the VoIP Phone system that will offer them the best performance in the long run. Unfortunately, there are some businesses which only focus on the initial costs with the goal of finding the “cheapest” hardware and installation services available. This approach sacrifices performance, reliability, and peace of mind, which inevitably leads to regret and seeking an alternative solution. If you continue to read below, you will begin to understand the wider considerations that need to be made when choosing your VoIP Phone System. Now that you hopefully understand the vehicle analogy, I will list some of the most common “add-ons” that can be found in the purchase of a VoIP Phone System. Note: While it is standard practice to sell VoIP Phone Systems with some of the ‘add-ons’ seen below as package deals it’s important to realize that no company should sell you a package without first evaluating your current infrastructure and goals. ( See 7 Questions to Ask A VoIP Sales Person Before You Buy – for more on this) We do this through a comprehensive free assessment. Common ‘add-ons’: 1. Decision for a Cloud or On-Premise VoIP Phone System 2. Installation / Set-Up Costs 3. Types of Desk Phones 4. Software Phones (Softphones/ Smart Phone Apps) 5. Wireless or Wired Headsets 6. Secure Remote Extensions 7. High-Quality Broadband Connection 8. VoIP Grade Broadband Router 9. VoIP Grade Network Switch 10. VoIP Grade Wireless Access Points 11. Data Cabling 12. Reporting Features 13. Software Integrations As you can see, there are many ‘add-ons’ available, and the extent to which you add them to your VoIP package really depends on your existing infrastructure and what you are looking to achieve with your new VoIP system. Now, all these ‘add-ons’ can roughly be broken

Internet Connection Test – Are You Ready For VoIP?

October 9, 2017
VoIP Speed Test   The benefits of VoIP are undeniable,  so it’s no surprise that most businesses are choosing to switch to VoIP. Unfortunately as with most things in life, just because you want to switch to VoIP doesn’t always mean that you can. You see in order for VoIP to work correctly in your businesses, your internet connection must meet certain prerequisites. This is one of the main reasons we prefer our VoIP clients to have UFB or Fibre. VoIP calls are essentially calls which are transferred over the internet instead of traditional copper telephone cables so the stronger and faster your internet connection is higher your call quality will be. The speed test below (from VoIP info.org) is an HTML5 speed test specially designed to test your system for VoIP phone calls. It checks your Internet connection’s quality and speed and provides you with an easy-to-understand report afterward. Should the results of your test be less than favorable you can always send them to our team for further diagnosis. The purpose of this speed test is to analyze an Internet connection and check the packet loss, buffer bloat, download speed, jitter, upload speed, and latency. If you don’t know what some of these terms mean there is a full explanation below, however, it is not essential to understand them at this stage. What is essential, is knowing how you perform under each, where your performance is below average it is definitely worth some further investigation and diagnosis, especially if you are considering a VoIP system in the near future. The result will also contain additional information about the tested connection. Since this is an HTML5 speed test, it doesn’t require Java or Flash, and it’s compatible with virtually all devices, which includes smartphones, tablets, and desktop computers. Ready to start your test? Click here to begin.  The test is at the top of the page click the blue – ‘Test Now’ button.   In-Depth Discussion – How the HTML5 Speed Test Works: Once you have clicked test now, the speed test has been activated. The test will work out your base speed and examine several additional factors. Once you have the results you will know what types of services are supported by your Internet connection. E.g whether your connection is it suitable for VoIP, gaming, YouTube and/or live video streaming. What to Do After Receiving a Poor Result There are many reasons for a bad result including but not limited to: Network congestion ( too many devices connected to the network) Old wiring and loose connections. Outdated hardware (Routers, modems etc) Understanding the terminology involved: While some of the terms may seem complicated it’s not actually that difficult to interpret. Once the speed test has finished running, the results of the test will be presented using the following terminology. Packet Loss This measures the number of data packets which are sent that actually make it to their destination. Ideally, the results from the test should reveal a packet

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