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Using the latest technology we design, build and support advanced commercial building management systems in New Zealand. Experience seamless control of your lighting, security, HVAC, A/V and energy management. Click ‘More’ to go to our smart office page.

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If you are looking for IT support in Auckland, look no further. We have over 10 years experience providing managed IT services and support to businesses just like yours. Whether you need a new business phone system, Office 365 setup, or a cloud based solution, we have all your IT needs covered. Click ‘More’ to go to our IT services and support page.

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Internet Connection Test – Are You Ready For VoIP?

February 22, 2018
VoIP Speed Test   The benefits of VoIP are undeniable,  so it’s no surprise that most businesses are choosing to switch to VoIP. Unfortunately as with most things in life, just because you want to switch to VoIP doesn’t always mean that you can. You see in order for VoIP to work correctly in your businesses, your internet connection must meet certain prerequisites. This is one of the main reasons we prefer our VoIP clients to have UFB or Fibre. VoIP calls are essentially calls which are transferred over the internet instead of traditional copper telephone cables so the stronger and faster your internet connection is higher your call quality will be. The speed test below (from VoIP info.org) is an HTML5 speed test specially designed to test your system for VoIP phone calls. It checks your Internet connection’s quality and speed and provides you with an easy-to-understand report afterward. Should the results of your test be less than favorable you can always send them to our team for further diagnosis. The purpose of this speed test is to analyze an Internet connection and check the packet loss, buffer bloat, download speed, jitter, upload speed, and latency. If you don’t know what some of these terms mean there is a full explanation below, however, it is not essential to understand them at this stage. What is essential, is knowing how you perform under each, where your performance is below average it is definitely worth some further investigation and diagnosis, especially if you are considering a VoIP system in the near future. The result will also contain additional information about the tested connection. Since this is an HTML5 speed test, it doesn’t require Java or Flash, and it’s compatible with virtually all devices, which includes smartphones, tablets, and desktop computers. Ready to start your test? Click here to begin.  The test is at the top of the page click the blue – ‘Test Now’ button.   In-Depth Discussion – How the HTML5 Speed Test Works: Once you have clicked test now, the speed test has been activated. The test will work out your base speed and examine several additional factors. Once you have the results you will know what types of services are supported by your Internet connection. E.g whether your connection is it suitable for VoIP, gaming, YouTube and/or live video streaming. What to Do After Receiving a Poor Result There are many reasons for a bad result including but not limited to: Network congestion ( too many devices connected to the network) Old wiring and loose connections. Outdated hardware (Routers, modems etc) Understanding the terminology involved: While some of the terms may seem complicated it’s not actually that difficult to interpret. Once the speed test has finished running, the results of the test will be presented using the following terminology. Packet Loss This measures the number of data packets which are sent that actually make it to their destination. Ideally, the results from the test should reveal a packet

A Closer Look At Crestron Mercury – Video Conferencing & Collaboration

February 15, 2018
Video conferencing and presentation technologies allow for effortless communication and collaboration with clients and remote workers across the globe. Or at least that is what they are supposed to do. The reality of video conferencing for most of the end users we speak to has been quite the opposite. Tell me if you can relate to any part of this scene… The meeting was supposed to start at 9 am. It’s 9:05 and Jim is still fumbling desperately with the stack of cords and cables in the conference room trying to get his screen to display on the big TV hanging on the wall. Eventually, he gets his screen to show, its 9:15 and he still has to figure out how to add participants to the conference call. 10 minutes later the participants are finally added and he breathes an audible sigh of relief. A few seconds later he realizes that they can see him, but cant hear him. Jim curses under his breath and makes a bad attempt at sign language to communicate that he will call them back in a second. He has now broken into a full sweat. Better call tech support! What a waste of time. Not only does this experience agitate other participants, potentially losing you business, it also compromises the whole mood and tone of the meeting making collaboration and communication harder not easier. The good news is there is another way and the great news is it just got A LOT more affordable. A video conferencing/ presentation system, in my opinion, needs to be 3 things: Simple: It must be so simple to operate that it requires zero technical assistance to get a meeting started. All-In-One: It must connect you to everything you need (mic, camera, computer etc) from one easy-to-use interface. Integrated: It must be able to ‘change’ to work with different types of computers, software, and devices automatically. I am pleased to report that this technology exists and its called the Crestron Mercury. Crestron Mercury is an all-in-one table top solution that simplifies presentation and video conferencing for businesses. With the Mercury you can present, video call, collaborate, manage and even schedule your meetings effortlessly because all the technology you need is built into one device. Watch this video to see all the technology built into Crestron Mercury. Lets take a quick look at how the Mercury ticks all the boxes by understanding its core features: Easy plug and play wired or wireless presentation: The Mercury has an AirMedia® gateway which enables secure,The Mercury has an AirMedia® gateway which enables secure, wireless presentation on the room display from a laptop, smartphone, or tablet; or connect directly via HDMI®. Calling: Leverage the precision engineered speaker and microphones inside Crestron Mercury to enjoy phone calls that sound like everyone is in the same room. Use the Bluetooth® audio to pair with mobile phones, or the built-in full open SIP conference phone to make calls. Fully integrated with most collaboration software: You can use any softphone,

Complimentary VoIP and Communications Assessment For Your Business

February 8, 2018
  If you are reading this post it is my guess is that you’re considering upgrading your phone system to VoIP sometime in the near future. To help you avoid making any mistakes and to help you navigate the endless number of choices, tech talk, conflicting advice, and confusion… Our team would like to offer you a Complimentary VoIP and Communications Assessment for your business. This is an opportunity for you to get to chat with an expert who will answer all of your questions and determine which phone system is best for you based on YOUR specific needs, budget, Internet connection and existing network. It is our promise to you that you will only get straight answers to your questions and we will NOT try hard-sell you a phone system. Our goal is to help you make the BEST decision for YOUR BUSINESS. We want you to make a decision that you’re comfortable with and that will actually deliver what you want. If our system turns out to be the best option for you, we’d welcome the opportunity to serve you. If not, we’ll always give you our best recommendation and refer you to other trusted companies and or solutions. That’s how we do business at Real IT and build solid trust-based relationships with all our clients. At the End of Our Complimentary Assessment, You’ll Know: The amount of money you will save by switching to VoIP. In most cases, we save our clients between 10% and 50%. But most importantly, you’ll have the full picture of ALL costs factored in as a Total Cost of Ownership (TCO), not just your phone-bill savings, which is what most other VoIP salespeople focus on to avoid talking about other costs involved in moving to their system. Whether a VoIP phone system will work correctly in your specific business environment. As you know, every office and network is different, so it’s critical that you get a thorough assessment of your entire network, including your bandwidth and Internet connection, firewall, system use, the volume of calls, features you need, etc., by an experienced network technician. If your Internet connection and network configuration will allow you to use a VoIP phone without problems. We’ll do a complete analysis of your current Internet connection and computer network to determine if you have sufficient bandwidth to operate a VoIP system without issues, and to look for any other factors that may negatively impact a VoIP phone system from working properly. What the best phone system is for you and your business. Our discovery process helps identify exactly what features you will need now and in the future based on how YOU do business. If you’re running a call center, you will have different needs to someone running a legal practice. If you have remote workers and a sales team that travels extensively, there are features that can help you keep these employees connected. Do you want to record calls coming in for quality and training purposes? Does

Cloud or On-Premise -What Is The Best VoIP Deployment Method?

February 1, 2018
Should I host my VoIP system in the cloud or on-premise? Cant I just upgrade my existing phone system? What is the best method to deploy a VoIP system? These are all common questions we get asked at Real IT. The thing is, there is no straight forward answer because it really depends on what you are looking to achieve by moving to VoIP. This post dives deep into the advantages and disadvantages of each option so that you can choose the deployment method that best suits your business. Not sure whether you should move to VoIP yet? Read this post first. Generally, there are four main methods used to deploy a VoIP system, when advising our clients, we tend to recommend either option 3 or 4, depending on their use case and you will see why. Methods: Converting Your Traditional Phone System to Work With VoIP Upgrading Your Compatible Phone System to Work With VoIP On-Premises Modern VoIP Phone System Cloud-Based /Cloud Hosted Modern VoIP Phone System. Method 1: Converting a Traditional Phone System to Work With VoIP. When we refer to a converted VoIP phone system, we are referring to the process of taking ‘older/traditional’ style business phone systems and converting them to use the internet to make calls (VoIP) instead of traditional fixed-line services (copper telephone lines). These older systems are usually accompanied by analog or digital desk phones which were not traditionally designed to use VoIP. Because these older systems were primarily designed to use traditional fixed-line services, converting them to work with VoIP may give you some cost savings but will not be able to give you the full features, benefits, and functionality that comes with modern VoIP phone systems. Your phone system currently looks like this: After the conversion your phone system looks like this: Advantages: This is a cheap way to achieve some cost savings because your calls are coming through over the internet (VoIP) instead of your traditional fixed-line service. Most older business phone systems can be converted to work with VoIP if you put in place the right conversion hardware. Can provide a lower set up costs because you are adapting an already working system. Disadvantages: This option is a disadvantage If you are looking to link multiple office locations. This means, for example, that you will not be able to check if someone at another office is on a call. Poor scalability- The traditional phone system may be limited by existing hardware which can make adding more users, locations and/or phone lines a complicated and expensive process. Older converted phone systems may be end-of-life with the manufacturer, a faulty component may result in you having to partially or even completely replace your system. Converting your traditional phone system to work on VoIP does not ‘upgrade’ its functionality in any way. This means that you will not benefit from any features that a modern VoIP phone system can offer. (e.g softphones, call forwarding etc.) you will also be limited to analog

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