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Smart Office Technology

Using the latest technology we design, build and support advanced commercial building management systems in New Zealand. Experience seamless control of your lighting, security, HVAC, A/V and energy management. Click ‘More’ to go to our smart office page.

IT Services & Support

If you are looking for IT support in Auckland, look no further. We have over 10 years experience providing managed IT services and support to businesses just like yours. Whether you need a new business phone system, Office 365 setup, or a cloud based solution, we have all your IT needs covered. Click ‘More’ to go to our IT services and support page.

Smart Home Automation

If you are considering smart home automation then you need to meet our dedicated design team right here in New Zealand. We create more than just centrally controlled homes. Our home automation systems are tailored to your environment, giving you one-touch control of all your, lighting, A/V, climate, security, curtains and blinds. Click ‘More’ to go to our smart home automation page.



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VoIP, SIP and Other Common Acronyms Explained

January 11, 2018
Here are the most common acronyms we use on this site – in simple terms:   The IT world is littered with acronyms and tech talk and while on this site we endeavor to eliminate the geeky IT talk as much as possible, sometimes it’s unavoidable. VoIP – Voice Over Internet Protocol VoIP describes the process of using the internet to make and receive calls instead of traditional copper telephone lines.  The main benefit of using the internet instead of copper is that its a lot cheaper and adds more functionality to your phone system. VoIP Phone System  – is the term used to describe the ‘brains’ of the phone system (usually a physical box with inputs and outputs) VoIP Phone – describes the physical desk phone that you make calls on. If you would like to better understand VoIP please see our VoIP page or download our Guide To Picking The Right VoIP Phone System For Your Business. SIP – Session Initiation Protocol  SIP is a signaling protocol, widely used for setting up, connecting and disconnecting communication sessions, typically voice or video calls over the Internet. SIP Trunk –  A SIP Trunk provides the same service you get from a traditional analog phone line. The difference is, instead of being a physical wire, a SIP Trunk is a “virtual” phone line which is provided by a SIP trunk provider (They use your data circuit (T1, Cable Modem, DSL, Ethernet over Copper, etc) to connect your phone system back to their network. Softphone Describes a software phone (smart app) which allows you to use VoIP on your mobile phone to make and receive calls. Read more in our “What is a Softphone?” blog post here. This list is ever expanding, are there any acronyms you would recommend we add to this list?

Ransomware, Are You Ready For An Attack?

January 4, 2018
  Ransomware, the anatomy of an attack.   Ransomware, is everywhere. Even after the infamous file-encrypting ransomware called CryptoLocker was defeated by law enforcement (which knocked out its infrastructure), it still came back, almost immediately and its close cousin CryptoWall are now stronger than ever. The thing is, many types of ransomware and fake-antivirus schemes have been around for years. The cybercriminals behind these attacks use social engineering to trick computer users into paying them to avoid fines from police for supposed crimes, or to clean up “viruses” on their computers that don’t actually exist. You have probably encountered at least one “Your computer has been infected please contact us immediately!” phony warning message in your lifetime. The difference between these methods and CryptoLocker and CryptoWall attacks is that they don’t bother with that sort of trickery. If you are attacked by a cybercriminal using CryptoLocker or CryptoWall then you will be told upfront that all your files have been encrypted and unless you pay for the encryption key held by the attackers, they will destroy the private encryption key and release, delete, or lock all your information making it impossible to ever recover your files. How it works A ransomware attack goes through five stages from the time it installs on your computer to the appearance of the ransom warning on your screen. Here is an info-graphic from Sophos explaining the stages of an attack, with tips on staying safe. Ransomware protection, prevention, and mitigation If you suspect you’ve been compromised by ransomware, you can remove the malware using antivirus or anti malware software. Sadly, there’s not much you can do to get your files back except to pay the ransom – the encryption is too strong to crack. We don’t think paying the ransom is the best idea because there’s no guarantee the criminals won’t up the ante, or that they’ll actually follow through on their promise to send you the keys to decrypt your files. And paying the ransom also supports a cybercriminal enterprise that will ensnare more victims. Recently, a sheriff’s office in Tennessee paid a ransom to CryptoWall cybercrooks, and other police departments and public sector organizations have done the same. Really, the best defense is a proactive one: always back up all your files, use anti-malware and anti-spam protections and work with an IT company to protect your important data. Learn more about our Data Backup and Disaster Recovery here, or chat to one of our IT experts if you need help immediately.

What Stage Does Real IT Get Involved in My Project?

December 28, 2017
At what stage does Real IT get involved in your smart home project?

What is a Softphone?

December 21, 2017
Great news, you no longer need to remain tethered to your desk phone to benefit from all the great features of your VoIP phone system. With a softphone, now you can access VoIP from anywhere, anytime. With VoIP rapidly gaining popularity in New Zealand the term softphone is being thrown around more and more casually. Yet despite its casual use, many people still find the concept confusing and often ask us to explain it. Softphones are incredibly useful and an essential tool for the modern workplace so getting a better understanding of them is a good idea. If you are unsure what a softphone is, how it works or what the real benefits are, keep reading, below we break down the most common questions we get asked and our answers. What is a softphone? A softphone is essentially an application that lets you make calls over the internet from a computer or other smart device. As the name would imply, ‘soft’ refers to the fact that it is a piece of software which you download onto your computer or smart device. Through the software (app) you will be able to dial phone numbers and carry out other phone related functions using your touchscreen, mouse, keypad or keyboard. Conversations usually take place through an inbuilt microphone or a headset and computer speakers. Skype, iChat, and GoogleTalk are all examples of consumer grade softphone (apps). We recommend that businesses use the same company that provides their VoIP phone system, good examples are 3CX with their 3CX Mobile App and Yeastar with the Linkus App. These are business grade apps and will allow you to fully harness the features of your VoIP system within a corporate environment. Is a VoIP softphone right for my business? The softphone is portable – it travels with your laptop, or smart device. It is designed to be intuitive to use and most resemble an actual phone handset. There are usually options to import contacts, place calls on hold, and many of the other business class features you’d expect. This makes softphones a great choice for VoIP beginners, remote workers, call center employees, startup businesses and frequent travelers. softphones would also be an ideal choice if your company employs remote agents, or has a primarily mobile workforce. What are the features of a VoIP Softphone? From a business perspective, it is important to note that most softphones offer the same features that your VoIP phone system offers, including: -Call forwarding -Call conferencing -Hold capabilities -Call transferring -Voicemail -Greeting capabilities -Text, IM, and video capabilities -Echo cancellation to improve sound quality -Contact list/address book How do I use it with my existing VoIP phone system? In most business examples a softphone used in conjunction with VoIP ( Voice over Internet Protocol). VoIP uses the internet instead of traditional fixed line services (copper cable) to make calls. For more information about VoIP, check out this page. To use a softphone with your existing VoIP phone system there are three requirements: